Customer Satisfaction

Customer Voices

Mission Alignment

Customer Satisfaction

Frequently
Asked Questions

 

We Measure Our Performance

Customer-Centric Surveying

Consistent with our customer-centric business strategy, dedication to quality management and Six-Sigma process analogues, Horizon CSA routinely performs annual customer satisfaction surveys in each account’s clinical & administrative departments to evaluate performance, provide insight and make needed changes pursuant to its quality goals. Generally, satisfaction scores improve significantly from baseline measures taken at the beginning of the contract. Our performance is a direct reflection of the customer satisfaction survey. To better address customer and Horizon objectives procedures are approved by Horizon and our clients. Our goal is to deliver well above average gains (for Horizon) each year, resulting in a truly exceptional customer satisfaction.

Ask our customers how we’re doing. The results have been impressive.



© 2011 Horizon CSA, LLC → Medical Equipment Maintenance, Repair and Management Services
265 Pit Road, Mooresville, North Carolina 28115-6783, Tel.704-799-8661

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