Our Customers

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Frequently
Asked Questions

Our Customers Say It Best

“From the very first day Horizon has provided us with exceptional service, and I might add a significant improvement over our former provider. Quite simply they do what they say and do it as well as the best in the industry.”

“I especially like the way they manage their people and interact with hospital staff. Competent, sensitive, respectful, focused are all words that come to mind. Horizon says that people are their most important asset. That’s no exaggeration.”

“Horizon’s annual satisfaction survey has been a real eye opener. Several of our departments have gone from being cynics to strong supporters. We can not be more satisfied with Horizon’s dedication to their mission and our hospital….”

“These are a dedicated, highly competent and extremely well motivated group of professionals. So complete has been Horizon’s integration here at our hospital that many of our staff believe that the Horizon’s biomedical staff are hospital employees.”

“ In our experience Horizon can handle most of the routine repair and maintenance typically offered by OEMs under their service contracts. We don’t have to wait for the manufacturer’s serviceman to show up and with multiple parts sources. Horizon can troubleshoot, identify and locate parts and make the repair many times faster than has been our experience with OEM’s, often at a reduced cost.”

“Even for equipment under service contract they work with the OEM to ensure quick and expeditious repair. Prior to having Horizon on site, we were at the complete mercy of OEM vendors.”

“Horizon has identified and implemented significant cost savings every year since they became the equivalent of our in-house clinical engineering department. We’ve saved thousands.”

“They do many little things that are not part of our contract — but they do not charge for them. These all add up to a significant added value for us. We are impressed by this philosophy that goes above and beyond what is generally accepted practice in the biomedical and imaging service industry.”

“ On-time, satisfied departments, predictable cost, no surprises, period.”


© 2011 Horizon CSA, LLC → Medical Equipment Maintenance, Repair and Management Services
265 Pit Road, Mooresville, North Carolina 28115-6783, Tel.704-799-8661
 
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